| Timely attention and interruption | Place questions where their answers can change the work at acceptable cost. |
| Shared discussion and local autonomy | Bring participants together only for the questions whose answers or action need that interaction. |
| Helpful prompting and performative completion | Make negative and unresolved answers usable rather than socially costly. |
| Competence and assistance | Supply the help actually missing without assuming every user is a template author. |
| Common information and working tools | Preserve useful links while avoiding an abandoned second workplace. |