CUST.2:3 - Forces
| Tension | Practical consequence |
|---|---|
| Enough detail and decision cost | Split differences only when a decision, dependency, performer or qualification changes. |
| Local meaning and familiar vocabulary | Preserve the meaning needed for the customer’s decision before translating it into provider terms. |
| Distinct changes and coupled effects | Keep a report, input repair and support obligation separate while preserving their dependence. |
| Known work and unknown causes | Record an observed extra action without pretending its cause is already established. |