CUST.2:8 - Common Anti-Patterns and How to Avoid Them

Feature-list diagnosis. Recover the operating difference before choosing a feature.

Everything is a delta. Retain differences that change result, obtaining conditions or obligations; do not inventory the customer’s entire organization.

One route per customer. Several compatible dispositions may be needed within one case.

A semantic label settles meaning. Obtain the interpretation and permitted correspondence needed by the receiving decision.