CUST.7:4.3 - Test the claimed burden change
Compare what changes in the intended growth condition.
| Growth | Candidate mechanism | Observation that can defeat the claim |
|---|---|---|
| More comparable customers | Reuse preparation and ordinary delivery. | Each case still needs the original author for the decisive operation. |
| More variants | Shared invariants and qualified variation rules. | Interaction testing and support grow faster than the saved preparation. |
| More execution volume | Added capacity, automation or delayed differentiation. | A shared queue or unavailable specialist determines delivery time. |
| Longer support and more releases | Common updates and controlled compatibility. | Old branches require continuing separate work or expensive migration. |
| More partners | Transfer of obtainable delivery work. | Central exceptions and partner coordination retain or worsen the bottleneck. |
Distinguish capacity expansion from economies of scale, economies from shared variety and learning. Hiring proportionally more performers may support more customers without reducing work per customer. That can still be a good decision if its costs and conditions fit the purpose.
When evidence is uncertain, identify the uncertainty that can change the decision. A small, permitted receiving trial may establish whether ordinary delivery still requires author intervention. It need not establish the whole future demand distribution.