KCAE.ENCOUNTER:1 - Problem frame

Use this when useful knowledge is not being requested because the person doing the work has no occasion to notice the question. An on-time result can hide repeated compensating work. A perfectly usable search box does not cause someone who sees no problem to search.

The gain is an authorized, attainable occasion for inquiry and, when worthwhile, a useful suggestion. Do not install continuous observation merely because a library exists. An explicit request, a known sufficient method or an ordinary conversation may already provide the encounter. This pattern does not grant permission to inspect work or interrupt its participants.