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A.15.11:3 - Forces
| Need | Difficulty |
| Reach the work before a query exists | The person who would benefit may not see a reason to search. |
| Show applicability | A shared word or resemblance can hide different conditions. |
| Preserve the encompassing task | A locally attractive improvement can displace more valuable work. |
| Support learning | Giving the answer can help this attempt without developing later use. |
| Keep attention available | Recognizing and dismissing advice also costs effort. |
| Respect different performers | A human, an organization and an AI system need different arrangements and learning methods. |