ADM.14:5.2 - A paper requirement and an existing policy answer

A service form requests an original paper receipt. The operative policy explicitly permits a qualified electronic receipt for the same expense class, and an adequate existing interpretation covers the submitted receipt. The handler can apply that supplied policy result; another policy decision is unnecessary. The service owner sends the inconsistent form or implementation to its authorized maintainer for repair.

Change the situation: the operative policy actually requires the original for this class and its purpose is disputed. The handler cannot remove the condition by editing the form. The competent owner receives the requirement question and the evidence about burden and alternatives. An existing permitted exception may be used within its scope; otherwise the current rule supplies the case response until it is validly changed.