Library / Organization Administration Principles Framework
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Source changed 2026-10-03 07:42:37 UTC · snapshot created 2026-10-03 07:43:27 UTC · last check 2026-10-03 07:50:10 UTC

ADM.4:4.5 - Return the remaining question and stop

If the correspondence and supplied facts answer the receiving question, let the participant act under the applicable instruction. Record the useful correspondence where that action needs it.

If an amount, time or effect remains unknown, state the exact missing fact and request it from a source or checker able to establish it. If institutional applicability is disputed, return it to the competent decision maker. A technical retry is appropriate only after the state and applicable recovery rule are adequate; a missing settlement confirmation is not a reason to issue a potentially duplicate payment.

The reconciliation can finish with a correspondence plus one bounded unresolved claim. It need not make every source identical or settle questions outside the receiving use.