ADM.6:2 - Problem

An opaque refusal leaves the participant unable to correct the case. Repeated transfers between departments can move the request without moving the unresolved question. A handler may compensate by improvising a waiver, treating technical access as permission, or repeating a payment whose earlier effect remains unknown.

At the other extreme, every negative answer is sent to a discretionary decision maker. This delays cases whose governing rule already supplies the response and obscures the genuinely unresolved alternatives that do need judgment.