ADM.6:6 - Bias-Annotation

Handlers often classify an unusual participant as an invalid request or assume that every exception deserves special permission. First distinguish a valid unsupported case, a settled negative condition and a genuine uncertainty.

A digital route can conceal barriers experienced by people who cannot use that channel. The pattern requires an actual permitted support or redress arrangement when one is supplied; it does not presume universal availability or let the handler invent it.