ADM.9:1 - Problem frame

A beneficiary, relevant permission and intended administrative condition are known sufficiently to act, or the outstanding prerequisite is explicit. A provider has the ability and assignment to perform the needed action. The handler connects that provider’s work to the condition the participant will use.

Several results may occur on the way: a request is accepted, a decision is issued, work is scheduled, a provider acts and an effect becomes usable. Each may be valuable for its own purpose. The handler must determine which one satisfies the particular service promise.

Provision can be synchronous and simple. A participant may immediately receive the required document through an authorized channel. Delayed or externally effected provision may instead require enough attempt identity and observation to recover a failure without duplicating work.