ADM.9:5.1 - The read grant is valid and the service still fails

A researcher has an effective appointment, an accepted identity result and a valid grant to read document D from archive R on 2 October. The provider has been assigned to supply that access. These prerequisites are stipulated as adequate for the example.

An administrator installs the expected access rule and marks the request complete. The researcher attempts to open D under their actual account and receives an access error. The installation is an observed provider action; the promised condition is still unavailable.

The existing support instruction lets the archive provider inspect the account/resource mapping for that attempt. The provider finds that the rule was associated with a different account identifier. It corrects the mapping under its assigned authority. The researcher then opens D through the permitted channel, and the evidence supports completion for the named document and time.

If the service promise instead covered a larger collection, this single opening would need the applicable additional evidence of that scope. The handler does not promote a narrow observation into a whole-collection result.

If the ordinary channel remains unavailable, a supplied authorized attended-reading route may provide the same permitted use. A downloadable copy is not a substitute when the grant excludes downloading. If the usable access cannot be supplied until 4 October, the grant for 2 October does not cover that later use; the permission question reopens.