CB.12:4.3 - Build an occasion, action and return that fit together

Choose an occasion the participant can recognise in their actual work. It may be an existing event, a relevant state of the case or a selected point in the day. Explain the action in terms that remain intelligible there. A person finishing a diagnostic comparison needs the route for returning that comparison, not an unrelated invitation to browse.

Make the beginning easy without deleting the work needed for a useful result. Put the relevant reference, permitted question route or return location where it is needed. Pre-fill stable information when that is appropriate, while leaving the person to inspect and supply the case-specific content. A one-click response is inadequate if the receiving use needs a distinction it omits.

Prepare completion conditions as well as the starting cue. The person may need a quiet interval, available material, usable access or a respondent within a certain window. Walk through one episode under those conditions. If the expected response cannot be supplied, change the promise or obtain provision before inviting repetition.

Specify a realistic fallback. When the planned time disappears, use another feasible occasion if that still serves the result. When the case contains protected information, use an authorised route. When the wanted result is no longer relevant, omit the action. A fallback should preserve the purpose rather than preserve a participation count.

A short personal plan can connect the recognised situation, chosen action, expected result and fallback. Put it where the participant will use it.

The useful return should be dependable enough for the promise being made. An answer, clarified case, valued exchange or maintained reference can supply that return. An added prize is not required when the activity already gives the person the result they want.