CB.2:4.4 - Facilitate the exchange where support is actually needed

At the start, restate the purpose, result and limits. Let the recipient establish the question before contributors begin solving a different one. Make the relevant material available to everyone whose contribution needs it.

Use prompting to repair a specific obstacle. Invite a qualified person to address an unanswered question, ask a contributor to explain the observation behind a conclusion, or help the recipient distinguish two incompatible suggestions. Give enough time for a response and make declining permissible. Repeated unsolicited reminders are not a substitute for an agreed contribution.

When participants disagree, identify the condition or evidence that changes the proposed answer. They may be considering different configurations, using different criteria or lacking a decisive observation. Preserve a warranted unresolved result and the next source or observation needed. Do not force agreement to make the session look successful.

Protect the distinction between interaction and professional action. A repairer receiving advice still needs to judge its applicability and satisfy the conditions governing the actual repair. An author owns changes to a draft. A neighbourhood volunteer can propose an action without acquiring authority over other residents.

Make the organiser’s contribution visible in the account of the activity: finding people, preparing the question, clarifying terms, arranging access or following up. Identify which contribution would disappear if that support ended.