CUST.1:8 - Common Anti-Patterns and How to Avoid Them
One person decides everything implicitly. Keep the live decisions distinct and obtain a qualified counterview where the consequence warrants it; do not solve the problem by inventing job titles.
A route replaces construction. “Send to product” says who might receive a question, not what family should be built. Develop the result and its receiving conditions.
The customer paid, so the exception scales. Payment can fund work. Determine whether the scarce work actually changes at the intended volume.
Every case must become common. Preserve a useful bounded local result when its transfer is unsupported or uneconomic.