| 1 | CUST.1 - Manage Client Variation and Develop Repeatable Offerings | Stable | serve a customer, shared development, productization, commitments; How do the local and common results fit? | CUST.2; CUST.3; CUST.4; CUST.5; CUST.6; CUST.7; CUST.8 when their results are missing |
| 2 | CUST.2 - Recover Client Deltas and Choose Their Disposition | Stable | delta, context, meaning, disposition; What differs and what should happen to it? | SIE.1; SIE.4 when meaning or correspondence is unsettled |
| 3 | CUST.3 - Develop a Repeatable Offering Family | Stable | family, solution space, invariant, variation, primitive; What can become common? | SYSE.8; SYSE.23; SYSE.25; SYSE.26; SYSE.27; MKT.14 as needed |
| 4 | CUST.4 - Configure a Customer Solution and Place Differentiation | Stable | configuration, choice navigation, postponement, order decoupling; Which member and when to differentiate? | CUST.3; SYSE.8; OPS.10 where needed |
| 5 | CUST.5 - Run Field Learning and Return a Productization Candidate | Stable | field learning, FDE, probe, inquiry, product feedback; What can local work teach the common offering? | IS.1; IS.2; IS.3; IS.5; MKT.12; Engineering.Reference:22 |
| 6 | CUST.6 - Establish Repeatable Deployment and Service Delivery | Stable | deployment, service delivery, implementation support, transfer; Can another prepared performer obtain the result? | IS.3; IS.5; SYSE.26; SYSE.27; MKT.14 where needed |
| 7 | CUST.7 - Evaluate Growth and Customization with Full Resource Obligations | Stable | economics, scale, growth, variety, support tail; What grows and where does the burden go? | MA.8; OPS.10; OPS.13; OPS.14; SYSE.8 where needed |
| 8 | CUST.8 - Change the Offering Family with Compatible Customer Transitions | Stable | release, compatibility, migration, coexistence, retirement; How can present customers continue? | SYSE.27; SYSE.29; MKT.11; CUST.7; other changed contributions |