DTM.7:5.2 - A completion count can sustain incomplete work

Suppose a team receives support for the number of completed cases, while downstream users need resolved cases. Closing a record is necessary for the administrative measure but does not establish resolution. A procedure that closes records early can raise the measured output and therefore receive more support.

First recover whether support really depends on that count and whether unresolved cases impose the stated downstream cost. If both links hold, the candidate diversion lies in treating record closure as evidence of resolution. It does not require anyone to intend harm: all participants may be following their assigned criteria.

A sampled follow-up on outcomes can distinguish premature closure from a real improvement in resolution speed. Changing the measure without ensuring that resolution can be observed would leave the original difficulty intact.