GOALS.2:4.2 - Challenge the proposed evidence

Ask whether the proposed observation could look successful while the goal remains unmet. Construct a plausible case using the actual work, such as reducing calls by making the service inaccessible, increasing completed tickets by excluding reopened cases, or improving a learning score through unrecorded assistance. Add or change only the observation or criterion needed to distinguish that case.

Use qualified existing data when it is adequate. If the missing distinction can change a decision, obtain the smallest suitable observation, subject judgement or inquiry. OPS.15 supplies a decision-specific operating account. A new collection regime also requires usable access, effort and permitted use. Changing visibility, ranking or personnel use can change incentives and participation; examine those consequences when the proposed arrangement introduces them. Merely reusing adequate existing service data creates no automatic new organizational intervention.

A numerical criterion needs a defined numerator, denominator, inclusion rule, time window and interpretation where those affect the conclusion. A qualitative criterion needs an inspectable result and competent grounds for judgement. Neither forces a universal score. Where decisive evidence remains unavailable, return what is established and the exact undecidable claim.