HRM.4:1 - Problem frame

Use this when affected people need to influence a work or personnel decision, raise a concern, negotiate terms, or challenge an application that requires a competent response. Begin by recovering the issue in their terms and identifying the result and process it needs. The first useful result is an obtainable route to influence, determination or remedy, followed through to its actual use.

The object is the participation or contested-decision process. Use a sufficient routine correction directly. Do not make a formal grievance the price of obtaining a clear payment correction or preventive protection.