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Source changed 2026-10-31 05:42:14 UTC · snapshot created 2026-10-31 05:43:13 UTC · last check 2026-10-31 12:10:10 UTC

HRM.4:7 - Conformance Checklist

  • Is the desired result distinguished from the channel: information, influence, negotiation, determination, appeal or remedy?
  • Is the selected process applicable and actually reachable, with required representation, authority and independence?
  • Can participant input still change the relevant decision?
  • Does inquiry distinguish facts, interpretations and uncertainty and provide the required opportunity to respond?
  • Are the decision, challenge route and remedy usable and appropriately communicated?
  • Does follow-through examine actual provision and recurring conditions rather than only complaint counts?

The presence of a grievance policy is recognition evidence only. Assurance requires its applicability and actual performance for the matter at hand.