HRM.5:4.2 - Receive functional difficulty and obtain medical or safety help

Take a serious complaint or observable functional difficulty as a reason to obtain the relevant qualified contribution, even when work output remains satisfactory. A person reporting that they have no strength for ordinary activity needs access to medical assessment, not an instruction to demonstrate more commitment. Establish how the applicable healthcare, occupational-health or other competent service can be reached and what HR can properly arrange. Where urgent medical help is indicated, use the appropriate urgent route; a personnel process does not replace it.

Apply available and required interim support, leave and work-change arrangements under their actual grounds. Do not require a final diagnosis before every temporary protective response that the governing conditions already permit or require. Equally, do not prescribe a disease, duration of rest, exercise programme or treatment as an HR remedy. The clinical supplier investigates causes and determines its own recommendations. Psychological support can be part of suitable help while a needed medical inquiry remains necessary.

For a work-related question, give the qualified supplier an accurate description of relevant tasks, demands, hours, exposures, tools and possible adaptations, with permitted information from the person. Ask for the usable functional conditions, their scope, uncertainty and review point, and any contribution that remains unresolved. Determine separately what the employer must or may do under the applicable institutional rules. A clinician’s conclusion, a right to an adjustment and an authorized work assignment have different functions.

Receive and disclose only information needed and permitted for the work decision. The work owner may need limits on hours, demands or particular tasks and a review condition. The underlying clinical history can remain with the appropriate professional holder. Set access and purpose for agents as well as people. Do not use confidential health or personal-assistant material to infer promotion suitability merely because it is technically accessible.