IS.8:4.4 - Examine a different case before changing the promise

Use HCD.12 when the claim concerns the same person’s transfer to unfamiliar work. Choose a difference that can defeat the claimed facilitation: another affected group, a newly external condition, a different target mechanism or a conflict between delivered activity and outcome. Do not require novelty for its own sake; use existing adequate performance evidence when it already answers the promised scope.

For an organization-capability claim, obtain or reuse OCE.9:4.4–4.7’s result for integrated and later receiving work. Keep the intended configuration, participants or qualified substitutions, retained support, failure and exception paths, observed limits and accepted service consequences in that result. Reuse adequate observations; exercise a changed connection only when its consequence remains unresolved. Individual HCD results supply the personal contributions within that arrangement. The organizational claim depends on how those contributions and their provision work together.

Let the recipient recognize the issue, choose what to do, obtain the needed contribution and interpret the result under the intended support conditions. If a mentor silently supplies the decisive diagnosis, report the joint performance and the remaining learning need. If the recipient correctly recognizes that a specialist is needed and obtains a usable answer, that can satisfy an explicitly bounded coordinating capability. It does not establish the specialist capability itself.

Change the assistance on those grounds. It may become conditional, move to a different contribution or continue unchanged. Keep a known exception route and an actual receiving provider. Ending a contract and acquiring a capability are independent facts.