OCE.11:4.2 - Account for the overlap at the needed times

With the participating workers and service owner, place the continuing commitments and the complete change burden in the same relevant time and resource view. Include preparation, practice, coaching, dual operation, observation, extra review, exception handling, recovery, catch-up and hand-back.

Keep unlike constraints visible. A holder can have hours but lack the needed capability, authority or access. Another participant’s free time may not substitute. A provider’s availability can constrain the whole attempt.

Use the smallest representation that reveals the collision. A weekly allocation can suffice for one expert; a time-sensitive service may need shift-level or event-level conditions. Do not add unlike resources into one unexplained capacity number.

Use OPS.11.1 when the overlap requires reconstructing a network of transformations, resources and enabling conditions. Keep changes to the product route distinct from changes to who can request, promise or accept the result. Count the change work and its support beside continuing work wherever they occupy the same resource. Reuse an adequate operating model; this coordination method does not require another model of its own.