OCE.13:5.3 - A changed counting rule

A service team reports fewer late replies, but changed the rule from elapsed hours to working hours between windows. If retained timestamps and the applicable collection procedure permit recalculation, compute both sets under one justified rule. If not, report the two observations with their different meanings and return the comparability gap.

The repair is to the comparison basis, not automatically to the organization. Demanding an organization redesign or a causal study before resolving this simple difference would miss the immediate result.