STR.10:5.3 - A public-service pilot can fail before benefit comparison

A municipal service proposes a temporary shift to one delivery channel. In this constructed case, a supplied protected-access obligation remains binding and the responsible body cannot suspend it. The proposal excludes the users who depend on the other channel.

A positive average waiting-time result does not cure that exclusion. The useful return is the unmet condition and a comparison of a configuration that preserves access, including its actual cost and feasibility. If no acceptable configuration is available, return the impasse. Calling the exclusion temporary does not make it admissible, and a larger survey does not determine the obligation’s force.