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SYSE.26:4.4 - Keep support connected to the failed use

Make the support return available where the user encounters the failure. Carry the attempt identity, relevant input/configuration, observed result and last safe action, subject to confidentiality. The user should not have to reconstruct a hidden chain of provider job numbers.

Determine who can actually investigate or repair the provision and which promise is in force. If the assignment is missing, ask the person authorized to assign support who will provide it; a support-link label does not appoint a provider. Keep the user’s continued-work option visible, including a bounded manual route when it is usable and permitted.