SYSE.31:4.4 - Decide who repairs which failure
| Observed problem | Immediate response |
|---|---|
| The tested product violates the agreed behavior. | Return the failing case to the application team and withhold the reliance that required it. |
| The test asserts an obsolete or incorrect expectation. | Resolve the expectation with its owner, repair the test and re-exercise the behavior. |
| The environment or provider failed before the behavior could be observed. | Return that failure for environment/platform repair; retain the missing product evidence. |
| The result cannot be attributed to the candidate or conditions. | Recover attribution or rerun the right case; do not transfer the old pass. |
Use the actual maintainers and their permissions. Platform operators can repair provision; they do not acquire authority to change application behavior, withdraw a source change or approve release merely because they operate the test service.
If a test must be quarantined, identify the claim whose evidence was lost, its current consequence and a usable temporary replacement or stop. Name the repair responsibility and the condition for restoring the check. Quarantine is not an unlimited exemption or a way to improve the displayed pass rate.