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SYSE.39:3 - Forces
| Force | Practical tension |
|---|
| Immediate relief and cause removal | A workaround can reduce today’s effort while delaying a more durable repair. |
| Provider efficiency and user work | Moving an operation to self-service can help users or merely transfer the burden. |
| Investment and uncertain recurrence | Automation costs time now; the future frequency and maintenance burden may change. |
| Uniform handling and judgment | Repetition invites standardization while exceptional or authorized decisions may remain genuinely different. |