SYSE.39:4.1 - Recover the recurring activity and its result

Name the trigger, user, intended result and recurring operations. Observe representative ordinary and exceptional attempts. Separate effort that is necessary to produce the result from effort caused by missing information, a broken interface, repeated repair or unnecessary coordination.

Count occurrence over a meaningful interval. Recover user and provider active effort, waiting, interruptions, rework and errors with enough consistency for the intended comparison. Do not add elapsed waiting to active labor as though they were the same quantity.

Include the people who actually do the work. Determine whether the activity requires unfamiliar diagnosis or necessary professional judgment, and whether a missing capability contributes to the difficulty. Return these distinctions before deciding whether the activity should be automated.