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SYSE.39:8 - Common Anti-Patterns and How to Avoid Them
| Misuse | Repair |
|---|
| Fewer tickets means less work. | Compare the whole task, including user and other-provider effort. |
| Automate a recurring symptom indefinitely. | Inspect the cause and retain the workaround’s cost and limits. |
| Treat every manual action as a defect. | Identify its contribution and whether human judgment remains necessary. |
| Count only the successful automatic path. | Include exceptions, failed attempts, support and maintenance. |