SYSE.40:4.2 - Choose the protected envelope and alternatives
Compare additional capacity, reduced offered work, a cheaper qualified result, per-user or workload isolation, and redesigning the execution path to remove an identified serialization point. Autoscaling is one possible mechanism; its start delay, quotas, dependency capacity and failure behavior remain conditions.
Choose a bounded demand/resource envelope and the supported degradation outside it. Obtain the actual authority for priority and resource trade-offs. A technical queue cannot decide by itself which users may be delayed or refused.
Define the useful outcome for rejected, delayed or degraded work. Preserve the distinction between an accepted task, a refusal before effects, an unfinished task and a partial result. Do not count overload rejection as user success merely because it protects the service.