Compare the support and engineering work together
Use SYSE.24 to compare retaining current handling, self-service and a provider-supported arrangement. Include what remains with the company. In this example, the specialist has supplied a suitable checking procedure for each candidate. Its implementation and actual use still need to be established.
The following quantities are stipulated planning inputs, not measured service performance. Each accepted field job requires four engineer-hours for its technical work and travel, excluding the administrative effort shown below. The operation has 96 usable engineer-hours and twelve internal travel-desk hours for these jobs this month, after other commitments and required reserves. Those hours are suitably placed in the calendar for the described work. All three proposals retain the same technical, permission and expense requirements.
| Arrangement for twenty jobs | Internal desk hours | Engineer administrative hours | Total engineer demand, including 80 technical/travel hours |
|---|---|---|---|
| Current handling: 0.5 desk hour and 0.5 engineer hour per job | 10 | 10 | 90 |
| Self-service: 0.2 desk hour and 1 engineer hour per job | 4 | 20 | 100 |
| Supported service: 0.25 desk hour and 0.1 engineer hour per job | 5 | 2 | 82 |
Self-service frees six desk-hours but adds ten engineer-hours. It exceeds the engineer window by four hours and cannot support the twenty promised jobs on these assumptions. Desk and engineer hours are not interchangeable. A lower price or a favorable desk indicator cannot repair that shortfall. Return to a feasible arrangement, obtain qualified additional capacity under its real terms, or seek an authorized revision of the commitment.
The supported service needs a further six engineer-hours and two desk-hours to introduce it, including preparation, a representative trial and correction under the supplied plan. Its first-month demands are therefore 88 and seven hours. It fits the stated windows, with two fewer engineer-hours than current handling in that month. Later months could release eight engineer-hours on unchanged twenty-job demand. Include the provider’s promised booking capacity, support and recovery in the arrangement; the internal table alone cannot establish those contributions.
MA.1 and MA.2 construct the resource and supply account when it is missing. OPS.10.2 is needed when particular deadlines, calendar gaps or shared people make the aggregate hours insufficient to settle feasibility. Here calendar feasibility was supplied explicitly.