ADM.16:2 - Problem

A service switches to a new form or rule and treats every visible request as new. Earlier promises, valid grants, pending effects and disputes lose their governing conditions. Alternatively, the old arrangement is retained indefinitely because nobody identifies which remaining uses actually need it.

Training and publication can create a further illusion. Staff have received the new instruction, but later handling does not distinguish an ordinary case, a legitimate old-regime variant and an erroneous workaround. A successful rehearsal is then reported as established independent retention.