ADM.7:4.4 - Preserve each action-changing outcome
Return the substantive result in ordinary language and retain distinctions the next action needs.
| Outcome | Meaning and continuation |
|---|---|
| The claim is supported for the stated use | The deciding person or handler may use that result under the applicable rule; the check itself does not grant permission or perform provision. |
| Evidence supports the negative condition | Apply the service rule’s response to that established negative result. |
| The evidence is insufficient or conflicting | Preserve the unresolved claim and request the particular additional evidence or judgment needed. |
| The chosen check is inapplicable | Choose the check that actually answers the claim, or return the missing method; an irrelevant test supplies no positive or negative answer. |
| The check cannot currently be performed | Use an adequate existing result or separately permitted alternative if available; otherwise report the unavailable check and dependent action. |
An unavailable mechanism is a fact about checking, not a negative answer about the claimant. A policy may prescribe refusal or deferral when evidence is missing, but that disposition still differs from proof that the claim is false.