B.5.PI:4.3 - Keep the part that the familiar account loses

Retain the episode, expression or contrast that cannot yet be explained. B.5.EA helps a participant develop a distinction when familiar words conceal it. The listener should try the proposed interpretation on the original case: if following the offered advice would leave the concern untouched, reconsider the interpretation. Use the conversation, document or work already available before asking the participant to collect more evidence. Ask for a missing fact when it is actually needed; do not require the participant to supply the diagnosis that the joint work is meant to develop.

For example, advice to make a help form clearer does not answer why someone who sees no problem would open it. Preserve that difference even when neither participant can yet state a complete alternative method. An objection warrants examination of the account; it does not make the objector’s causal explanation true.

An early cue is something already noticed as worth retaining before its meaning or continuation is settled. It is not yet a confirmed anomaly or a formulated question. Keep the passage, observation or rough expression that lets someone return to it. The existing conversation may suffice. A.16.1 supplies deliberate preservation when otherwise the cue would be lost; B.4.1 can make possible continuations explicit after stabilization when someone needs that contribution. Neither requires every exchange to acquire a new form or route record.

Stop here if only the cue is recoverable and further articulation is presently unproductive. Identify an attainable return occasion when one is available, without inventing a commitment or declaring the concern resolved.