CB.1:4.1 - Recover the situation from people’s work and experience

Ask a person who might use the arrangement to describe a recent relevant occasion. What were they trying to do or experience? What happened? Where did they turn, what did they receive, and what remained difficult? For an opportunity without a recent occurrence, retain the proposed situation as a hypothesis and say what makes it worth exploring.

Follow the detail that can change the proposal. A repairer saying “I need a community” may need help interpreting an unusual observation. Another may already know the diagnostic method but lack access to equipment data. A third may want colleagues with whom uncertainty can be discussed without embarrassment. These situations support different contributions even when all three people use the same occupational label.

Ask about existing help, including arrangements the organiser does not provide. A professional contact, a paid adviser, a manual, a local group or a private conversation can already answer the question. Establish what is missing from those alternatives before proposing another maintained activity.

Look beyond the founder’s familiar contacts when their experience could misrepresent the intended use. Seek a consequential contrasting account: someone using another tool, working at another time, declining the original invitation, or facing a different access condition. Explain why their situation matters. This is purposeful inquiry, not a claim that a few conversations represent a whole population.

Use OCE.2 when the proposal depends on actual organisational work, informal help, access or authority that an organisation chart does not establish. Its result can show, for example, that the person everyone consults has no time allocated for that help. Preserve what the evidence establishes, what someone reports and what remains a proposal.