CB.1:4.2 - Separate the changes being sought

Describe each relevant change in ordinary language. Examples include being able to perform a known diagnostic procedure, obtaining a qualified second view on an unusual case, finding company for an activity, having one’s experience heard, or developing a better practice with others.

For each proposed result, ask who values it and what would let that person recognise it. A participant can value a conversation or a sense of welcome without producing a document. In that case, ask about the experience under conditions in which an honest answer is possible. If the promise is improved professional work, obtain evidence about that work as well.

Keep three distinctions when they change action:

• Access and capability: possession of instructions or membership of a group does not establish that someone can use the practice.
• Participation and relationships: attending one event can be useful without creating a continuing relationship.
• Participant and sponsor results: product adoption or reduced support cost may matter to a sponsor, while the participant needs competent help or an opportunity to contribute.

These results can support one another. They need not be maximised together. Record a consequential disagreement rather than converting the sponsor’s preferred measure into everybody’s purpose.