Library / Community Building Principles Framework
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CB.3:8 - Common Anti-Patterns and How to Avoid Them

Wrong turnPractical repair
Public self-presentation is required before any useful helpOffer the smallest relevant entry and obtain only information needed for it.
Quiet use is treated as a motivation defectAsk whether it meets the person’s purpose before prescribing more activity.
A reassuring message covers real exclusion or missing supportChange the actual response, access or protection condition.
Subject expertise is treated as organising competencePrepare and observe the new responsibility with appropriate support.
Returning members must repeat everythingSupply the changes that affect their next use.
A volunteer can leave only after finding their own replacementPut continuity work with the organiser and revise the unsupported promise.