CHK.3:4.2 - Make a truthful answer possible

Put the current question, help and response mechanism in the working environment. Agree who asks, who answers and how a negative or unresolved answer reaches someone able to decide. Where everyone already has access, a short spoken exchange can be enough.

Recover the specific capability needed to answer. Counting supplied items may be easy; interpreting a specialist defect can call for another person. HCD.3 helps identify the capability demanded by the work. Nearby explanation can help a capable user apply a distinction; it does not create all missing competence.

For human participants, inspect whether time pressure, hierarchy, mistrust or incentives discourage a truthful response. Explain the practical purpose, involve people who bear the burden, and change the arrangement that prevents use. An instruction to “be more diligent” does not diagnose the obstacle. Where introduction changes established organizational practice, OCE.6 and OCE.10 supply that work beyond this fitting Method.

When the proposed change still needs examination and agreement, OCE.12:4.3.3 connects preparation with relevant advisers, the organizational decision and a shared understanding of the agreed start. Return its accepted contributions and conditions to this work occasion: who supplies the observation, who has time to check, what help is available and who receives an unresolved answer. Confirming those arrangements can support first use; the trial below must still show whether the aid contributes to a useful handover. A new consequential objection or an unavailable resource returns to the affected decision before dependent use.

For an AI agent, provide the applicable description and criteria, usable tools, relevant retained observations and a way to express uncertainty. Mixed human/AI work needs a clear handover of unresolved judgement.