HCD.13:1 - Problem Frame

Use this when earlier success is being relied upon after an interval, or when the person now performs differently with changed tools or support. Begin with a qualified earlier observation of the same person’s contribution and the conditions under which it succeeded. Then separate the delay question from the support question.

The first useful result is a retention and support-dependence account: what remains demonstrable after which interval and practice history, under which support, and what any apparent loss does or does not show. The practical gain is to avoid both assuming that earlier success lasts indefinitely and prescribing relearning for an access or configuration failure.

Retention concerns an already demonstrated contribution. If that earlier performance was never established, assess the current contribution through HCD.11. Use HCD.12 when the central question is unfamiliar work. If a known missing source or failed tool already explains the current inability to perform, return that arrangement problem to its owner before diagnosing loss.

Source-dependent work can remain well performed with its sources. An independently available core is a separately justified demand, not the person’s only “real” capability. Stronger safety, credentialing, employment or deployment reliance requires the relevant domain evaluation and assurance.