HRM.4:4.4 - Determine, explain and provide the remedy

The authorized decision maker applies the applicable rule to supported findings, considers the required alternatives and consequences, and issues the determination through the proper process. Keep the factual conclusion, its institutional effect and any discretionary response distinguishable. A correction can be owed even when no one acted with bad intent; an adverse outcome does not alone prove misconduct.

Explain the decision, its grounds and effect to the appropriate recipients, with permitted disclosure and the applicable challenge or appeal route. Obtain required independence for reconsideration. The appeal question may concern facts, procedure, interpretation or remedy; choose the contribution that can actually reconsider it. A second summary of the first decision is not an independent examination merely because a different person or agent wrote it.

Translate the remedy into work. Assign correction of pay to ADM, reassessment to HRM.2, revaluation to HRM.3, changed work or support to OCE/OPS and HRM.5. Specify the owner, effective conditions and how provision can be checked. A determination without an obtainable remedy can leave the original harm unchanged.