HRM.4:4.5 - Examine recurrence without suppressing voice

Check whether the participation opportunity, determination and remedy actually occurred. Obtain relevant participant response and examine recurrence or adverse treatment under the applicable protections. Where a concern reveals a shared defective premise, return it to HRM.1 or the owning Method. Do not treat fewer complaints as proof of improvement: access may have deteriorated. Likewise, one substantiated error does not justify discarding every adequate decision from the same practice.