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OCE.10:8 - Common Anti-Patterns and How to Avoid Them

Anti-patternBetter action
“People resist change; communicate more.”Recover one episode and distinguish the causes that imply different repairs.
Commission training for an access, authority or workload defect.Repair that condition and reassess the remaining human target.
Declare culture changed after a workshop.Follow practice transmission, receiving consequences and later peer use.
Suppress objections to protect momentum.Test whether the objection exposes a design, protection or contribution problem.