OCE.14:1 - Problem frame

Use this when a qualified result challenges an organization relation or condition that was previously selected or put into use. A release-support arrangement improves evidence returns but occupies a service interval already promised to customers. The next question is which relation should change, who can change it and what useful contribution must be preserved.

Start from the challenged relation and the result that challenges it. Recover what obtains now, what was only proposed, and the current authority for a change. Then form materially different bounded alternatives.

Continuing organization development is the wider concern. This Method covers revision of the organization’s contribution, assignment, authority, access, support, provider, participation or other relevant relations and conditions. Strategic direction, investment, continuing Operations, human development and specialist protection decisions retain their own owners. A revisable development programme is not one indefinitely continuing work occurrence or a universal maturity ladder.

OCE.13 can supply consequence observations, but is not a mandatory predecessor. A direct service, authority, safety, provider or arrangement result may already answer the evidence question. The first useful result can be a scoped proposal or missing-authority return; a practitioner does not acquire decision authority by applying the Method.

Use a narrower direct response when the current design remains suitable and only its realization or an ordinary operating correction is missing. OCE.9–OCE.12 or the receiving operation may already close that question. Use OCE.15 and Method Engineering for a defective reusable Method, and the appropriate owner when the intended direction itself is disputed.