OPS.13:4.4 - Choose and agree a supported response

Select among the supported alternatives: keep the proposed promise, change its scope or time, change the resource arrangement, refuse the request or obtain a missing result. Compare consequential financial differences with OPS.14 when payment, displaced use or funding changes feasibility or preference.

State the selected result in the parties’ ordinary service terms. Include the conditions on which they rely, the relevant uncertainty and the observation that would require another decision. Make any requested recipient action explicit, such as timely provision of an input or acceptance by a specified date.

For an existing promise, obtain an authorized acceptance or refusal of the proposed revision. Until that agreement changes, continue to report the old obligation and its current risk. Record an unresolved position as unresolved. Internal replanning alone cannot discharge the promise.

A short confirmation in the existing service account can be sufficient. Add detail where the commitment’s consequences require it, such as several recipients, contractual terms or a consequential uncertainty. Qualified legal or commercial work supplies those terms when needed.