OPS.15:4.1 - Start from the receiving decision

Name who needs to decide, what choice is open and when the answer can still change action. State the fact or comparison that would distinguish the choices. “Should we retain this service promise?” requires different evidence from “Which rig should receive the next ready package?”

Identify the operating subject and the result of concern. For each needed claim, recover its population: requests, test attempts, accepted packages, shifts, incidents or another explicitly defined set. Preserve the service boundary relevant to the recipient, including work that waits before entering the visible internal workflow.

Inspect existing accounts and observations before adding collection. Reuse one whose subject, conditions, time and definition fit. If a current qualified result already determines the next action, return it with its limit. Building a new dashboard is unnecessary for that choice.