OPS.15:8 - Common Anti-Patterns and How to Avoid Them

Misuse	Working repair
Use completed-only data to describe every due request.	Recover the due population and retain overdue open work in the service denominator.
Join every event to one arbitrary case identifier.	Preserve the actual relationships among requests, attempts, configurations and accepted results.
Add a second dashboard to reconcile a definition conflict.	Resolve the differing populations, dates or meanings before choosing a presentation.
Treat a current file as current evidence.	Recover the observation time and the conditions under which it remains applicable.
Collect every unresolved detail before making any decision.	Test whether its possible values can change this choice, while preserving other necessary uses.
Infer the cause of a failure from a descriptive difference.	Use the account to frame the causal question and obtain the appropriate investigation result.