OPS.17:4.1 - Frame the choice in operating terms

Name the Work family, the result served, the receiving decision and its horizon. Describe the current method through a recent representative case: what triggered action, what inputs and resources were used, what people did, what result was accepted and where work or information waited. Use existing evidence first.

State the consequential discrepancy. “The board has twelve cards” is an observation. “Four ready packages cannot receive their required two-hour rig visits before Friday” names a service problem. If the mechanism is unresolved, state how that uncertainty affects the current choice. OPS.9 helps with a disputed constraint; OPS.15 helps when the existing account cannot make the distinction.

Keep current practice and the least costly adequate response in the comparison. A corrected readiness check may be enough when a wholesale planning change offers no further decision-relevant benefit.