Library / Operations Management Principles Framework
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OPS.18:3 - Forces

ForcePractical tension
prompt response and false signalsEarlier detection can help containment while unsuitable thresholds create unnecessary interventions.
stability and acceptabilityA stable process can repeatedly produce results that fail the requirement.
aggregate service and local consequenceA good average can hide an affected customer group or a short severe incident.
restoration and causal understandingService may be recoverable before the cause is fully established, while recurrence prevention still needs investigation.
continuity and protected conditionsUrgent recovery work requires the capability, authority and protections of its actual operation.