OPS.18:4.1 - Recover the result, requirement and available action

State the operating result at risk: conforming output, correct responses, timely service, availability or restored operation. Recover the relevant population, configuration, period, requirement and consequence of failure. Name the authority for continuation, containment, acceptance and restart where those decisions differ.

Use the actual requirement. A product specification, an agreed service objective and a statistical control limit answer different questions. A control limit describes variation under its model. A requirement states what the result must satisfy. Recover each from its appropriate basis.

If a known violation already calls for a protective action, take that action under the current authority while obtaining the missing diagnosis or recovery result. A broad data analysis is unnecessary before a response already required by the observed condition.